PHNIX always works closely with clients. Client visit is a vital activity for us to get to know them, and share with them the latest industry information; conduct heat pump technology training, etc..
PHNIX will collect market information, such as the local government policy for the green technology, and also market special requirements for the products. For mutual benefits, we provide clients product certification requirements for local markets so as to help our clients occupy their market.
Every year, PHNIX attends nearly 10 international or local professional exhibitions and fairs, such as ISH Germany, MCE Italy, Piscine & Wellness Barcelona, Pool & Spa Patio USA, EXPOLAZER Brazil, etc.. We take it as a rewarding chance to make face-to-face communication with our clients, get the real local market situation and prospect news. We welcome exhibition cooperation with clients as well.
We are willing to provide clients promotional materials, like catalogs, technical manuals of our heat pumps, and help them to promote products on local media with our news release resources. We can also help to recommend the most suitable product and solution to clients.
PHNIX has a professional after-sales technical team to provide at least once product training every year in the clients’ place. We also provide some free spare parts to them for every full container. Every PHNIX heat pump has a special verification code to track in case of aftersales problem. For heat pumps with app control, the technical team can even do the aftersales troubleshooting remotely in China.