PHNIX Established European Service Center in Sweden

Guangzhou, China, Oct. 9, 2020 –As a leading heat pump manufacturer, PHNIX has always been customer-centric. In order to better serve our European partners, making their acquisitions simple and efficient so as to achieve win-win cooperation, PHNIX established European Service Center and has successfully put into operation on August 15 this year. The establishment of PHNIX's European Service Center can be a consolidation and upgrade of its existing service system and benefit to fully implement its service policy, ensuring service quality, protecting the interests of its cooperative partners and further enhancing PHNIX brand image.

The picture shows PHNIX European Service Center

The service center can provide European cooperative partners with the most efficient and comprehensive after-sales services, including on-site guidance and product maintenance, spare parts inventory and fast delivery, regular training and technical seminars, product inventory and new product display, new product testing, etc. The service center helps to realize high-quality and timely service delivery to any place in Europe in the shortest time.

"As a first-class heat pump manufacturer, we attach great importance to customer service. The establishment of the European service center has greatly improved the speed of our service to our European partners. Also, it provides possibility of field testing for our product against the European environment and climate, giving more support for our continuous R&D of products that are more suitable for the European market as well. Not just our European Service Center acts as a quick point of contact for assistance and after-sales services, an overseas warehouse for accessories and heat pump products, but also a way to provide customers with trendy information of new technologies and professional training. We believe that the commissioning of the European service center will bring our customer service to a higher level, achieving a win-win cooperation with our partners, and further developing the European heat pump market." Said Howard Zhang, PHNIX vice sales director of swimming pool products division.

The picture shows PHNIX European Service Center

In PHNIX European Service Center, our partners can enjoy the following services:

Field Service

When an error occurs and cannot be eliminated and resumed through email communication or telephone support with our after-sales team in China. Our after-sales team will analyze the fault level and decided to send paid on-site services to the field. Professional engineers who are sent to the site will be responsible for fault analyzing, troubleshooting, restoring machine operations, and providing on-site training for equipment maintenance personnel.

Spare Part and Product Inventory

Covering an area of 500 square meters, the service center is also a warehouse for some of the finished products and spare parts inventory. So it can satisfy the demand for urgent orders and spare parts.

Display of Latest Developed Product and Technology

PHNIX is committed to the research and development of heat pump products and has owned an industry-leading R&D center at its headquarter in China. In the European Service Center, the latest innovation and technologies will be showcased, so that PHNIX European partners can acquire the first hand technologies in the heat pump industry and conduct all-round tests on the new products without bothering flying to China. Quickly, the partners can take the lead in putting the new products into market for promotion and sales.

New Product Testing

In the laboratories of PHNIX headquarter, the newly developed products will firstly undergo various comprehensive performance tests and then transported to the service center for field testing, which can ensure perfect local adaptability against European climate.

Technical Training

Our professional technical team will hold customized professional trainings for customers regularly, including product application and installation, after-sales problem handling, new product display and new technology application, etc.

About PHNIX

As the leading heat pump manufacturer in China, PHNIX is an international enterprise specializing in the R&D and production of heat pumps and energy-saving solutions. Almost 50% of PHNIX products are exported to Europe, North America, and other overseas markets. To learn more about PHNIX and its products, please visit www.phnix-e.com.